Technical Support

technical support

For help with Pathway Connectivity products, please email

Or call us at 866-617-3074.

Product firmware is available through the most recent version of Pathscape software.

All documentation including manuals, installation instructions, and recent product bulletins, are located on the individual product pages. If you’re interested in our videos, please click here for the full video library.

Cognito, Choreo and Cognito PC software and libraries are located on the Cognito/Choreo support page.

If you require technical support for other products in the Acuity Brands family, please click here.

Knowledge Base

Discover the constantly evolving knowledge base offering quick and convenient self-serve answers to the most frequently asked questions about our products and solutions. Search anytime 24/7 for a specific item or browse for the information you need.
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